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Keslowena

Returns Policy

Refunds and Exchanges

We work hard to provide you with the best possible goods and service and we want you to be happy with your purchase. If you are not happy for any reason we will work with you to ensure you are satisfied with your products.

See below for our terms for returns and refunds ~ but do please email us in the first instance so that we can see how we can help you.

We can offer you a refund or exchange within 30 days of purchase only. To be eligible for a refund or exchange, your item must be returned to us unused and in the same condition that you received it.

PLEASE NOTE THAT WE CANNOT PROVIDE REFUNDS OR EXCHANGES ON BESPOKE ITEMS UNLESS THE PRODUCT IS DAMAGED OR FAULTY IN SOME WAY.

Postal Returns

Return Delivery Address

The parcel should contain:

You will need to pay for the postage but we will refund the delivery charge (2nd class postage ) if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

The return address is given on the delivery note.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least two days for your goods to reach us.

Once we receive your return and have checked the condition, we will send you an email to let you know that we have received your returned item. We will then be able to notify you as to when your refund or exchange will be processed.

Which ever is appropriate a credit will automatically be applied to your credit card or original method of payment or a new product dispatched in exchange.

This policy enhances your statutory rights .

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